This is a demonstration record. Official qualification information has not yet been verified, so no accreditation or registration claims are made.
Qualification structure
Computer Hardware and Operating Systems
Components, assembly, BIOS, OS installation and configuration.
Networking Fundamentals and Connectivity
IP addressing, cabling, switches, routers, Wi-Fi and basic diagnostics.
End-User Support, Ticketing and Service Desk Practice
Fault logging, prioritisation, SLAs and customer communication.
Diagnosing and Resolving Desktop Faults
Structured troubleshooting of hardware, software and network faults.
Service Desk Workplace Experience
Supervised first-line support in a live IT environment.
Potential career pathway
Roles commonly associated with these skills. Employment is never guaranteed.
Qualification
Occupational Certificate: IT Technical Support
Entry-level role
Entry-level role commonly associated with these skills
Experience
1–3 years of supervised workplace experience
Advanced role
Senior or specialist role
Further study
Further qualification or specialisation
Skills that get you hired
Occupational technical skills
Core task skills required by employers in this occupation.
Digital and systems literacy
Using the systems and software typical of this occupation.
Professional communication
Clear, respectful workplace communication.
Problem solving
Diagnosing issues and choosing appropriate action.
Teamwork
Working effectively with colleagues and supervisors.
Professional behaviour
Punctuality, accountability, ethics and presentation.
Customer service
Serving internal and external customers well.
Critical thinking
Evaluating information before acting.
Source and document governance
No official source documents have been attached to this qualification yet. A GameChanger super admin can attach QCTO/SAQA sources, documents, versions and verification metadata in the admin area.